Customer Service

These are the main doubts of our customers when making a purchase through our website www.ixchelcolombia.com.

YOUR IXCHEL ACCOUNT
At Ixchel.com you can make a purchase as a GUEST or as a registered customer. Registration is very simple. We will only ask you for the essential information to speed up the purchase process. Within the registration form you will find examples of format that can help you when entering some information such as the telephone number. You will always have at your disposal the information of your order entering your account if you are a registered client or through the link that we send you in the confirmation email, if you are a guest client.

ORDER MODIFICATIONS
After finalizing your purchase, we will send you a confirmation email with the details of it. We remind you that it will not be possible to cancel or modify your order if you are already in an advanced state of preparation.

SHOPPING BASKET
From the shopping cart you can view the content of your purchase, request a Gift Ticket and modify or eliminate the number of units of your order. Keep in mind that we can not guarantee the stock of the items you have in the shopping cart. For this reason, if any of them is exhausted, we will inform you in that section.

WISHLIST
In your WISHLIST you can keep and always have on the items that you like the most. Its operation is very simple: each time you click on the WISHLIST symbol, you will add that item to your list. From the list you can delete the articles whenever you want through the edit option. To complete the purchase, you will have to click on the product and continue with the usual steps. Gift Cards can not be added. To guarantee the correct functioning of your WISHLIST, its maximum capacity will be 100 articles. Remember that you can only enjoy the WISHLIST if you are a registered customer and that the WISHLIST does not guarantee the stock of the products.

CHANGES IN PRICE
All our items have the same prices in physical stores and on the web.
If there is any difference between the prices listed on the website and those marked on the labels of the garments, the correct price would be the one shown at the time of purchase. Please bear in mind that we have not made adjustments on items whose original amount has been lowered.

 

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