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Terms and Conditions


The terms and conditions indicated below constitute the CONTRACT by which the relationship between you, USER and / or CLIENT AND WE PRODUCE S.AS, is regulated, either by itself or through the brand name "IXCHEL COLOMBIA", the relationship, conditions of purchase, access, registration, navigation, download and use of each and every one of the web pages found under the domain and their respective subdomains and subdirectories that are the property of IXCHEL COLOMBIA (hereinafter, "Site Web ”or“ Websites ”), with NIT 901106429-0 and address at calle 72 Bis # 1-40

Read this document carefully. In it you will find the conditions that regulate the conditions of purchase, use and navigation of this Website, as well as the rights and obligations of both parties, information on the procedures of the purchase process and the conditions of use, among other issues.

In turn, we inform you that these Conditions comply with the provisions of current legislation on the matter.


These General Conditions are mandatory for both parties. The USER and / or CUSTOMER will be bound to each and every one of these General Conditions without any type of reservation when acquiring and / or contracting any product or any service from the Website, being their obligation and responsibility to read them previously.

During the course of your order, prior to authorizing payment, the USER and / or CLIENT must accept these General Conditions. If you are not satisfied with them, do not go ahead with the contracting or purchase process, since such conditions will apply to you in any case.


The price of the PRODUCT will be expressly collected on the Website and will be detailed throughout the online purchase process, being voluntarily accepted by the USER and / or CLIENT.

The total price that the USER and / or CUSTOMER will pay includes the price of the product plus the corresponding VAT (at the rate that is in force on the billing date).


The purchase within the Website of will follow an automatic process that will begin through the request of the USER and / or CLIENT with the prior and express acceptance of these conditions expressed on the aforementioned website.

Effects: Purchases or contracts made on the Website will take full effect, after the USER and / or CLIENT has accepted these Conditions when acceptance is given and payment is formalized.

In turn, a summary of the purchase or contract will be sent to the USER and / or CLIENT once it has been made, in the sense of the provisions of article 28 of the Law of Information Society Services and Electronic Commerce (LSSICE ).


Payment method: Payment for purchases on this website is made by credit or debit card, in an automatic process. Possible bank charges arising as a result of the USER and / or CUSTOMER will be required by IXCHEL COLOMBIA

If you want the invoice corresponding to the payment, you can send an e-mail to: or request it by postal mail to the address in Alfamén sito en calle..Cll 72 # 1-40

Transport: This website guarantees that the preparation of your order will be carried out within a maximum period of 30 calendar days. For the shipment of the order, it is estimated between 2 and 5 calendar days depending on the destination.

However, and therefore, IXCHEL COLOMBIA, cannot be held responsible for delays in shipping since this service is offered by third parties outside of the person responsible for this website. In situations, events or circumstances beyond this part, for example, in the event that the client is not available, delays in transport, human, mechanical or technical errors, actions of nature, it is understood that IXCHEL COLOMBIA, will be free of all responsibility.

All purchases made on this website are subject to a transport contract. As soon as your package is in the hands of the carrier, it becomes responsible for it.


In relation to the exercise of these rights by the consumer, it will be necessary to distinguish between products made to measure for the USER and / or CLIENT, and already finished products that any USER and / or CLIENT can acquire.

As for the products made to measure, they are tailoring products that are made according to the specifications and preferences of the USER and / or CUSTOMER, which are made in an artisan way, so there will be no right of withdrawal, such and As indicated by the Retail Trade Law and the Consolidated Text of the General Law for the Defense of Consumers and Users, in contracts for the supply of goods created according to consumer specifications or clearly personalized, there is no right of withdrawal.

In relation to finished products and / or produced by third parties, in accordance with Law 7/1996, of January 15, on the organization of retail trade and its reform (Law 1/2010, of March 1), and Directive 2011/83 / UE, once the service has been contracted, the USER and / or CUSTOMER may withdraw from the purchase and request a refund of the amount paid within 15 days from the date of availability, having this, in all case, to pay the return and / or transport costs.

In this sense, the USER and / or CLIENT are informed that the possible difference in tone caused by the effect of the monitor will not be considered a sufficient error to proceed with the return of the product, since it is estimated that the colors and sizes may have a variation around 15%.

The USER and / or CLIENT will have the right to repair the product, to replace it, to reduce the price or to terminate the contract, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, by the that the revised text of the General Law for the Defense of Consumers and Users is approved, as stated in article 118 of this law.

Regarding possible modifications of an order, it will be understood both to change order data, either adding data, configurations and / or compositions, as well as adding or canceling any of the items included in your order. These modifications cannot be taken into account if the order has already started to be made.

The USER and / or CLIENT may terminate the contract established with IXCHEL COLOMBIA, sending their cancellation request to the email address and identifying the technical reference of the product, their full name as well as ID or NIF . In no case will the amounts paid by the USER and / or CLIENT be reimbursed.

Cancellation of the service and termination of the contract: IXCHEL COLOMBIA, reserves the right to terminate this service contract and cancel and deactivate it, without prior notice or prior requirement to the USER, if it receives from any competent authority any requirement or notification of misuse , illegal act or abuse, the USER and / or CUSTOMER having no right to claim IXCHEL COLOMBIA, any refund of what had been paid, or compensation for own or third party damages, loss of profit, or any other concept.


Regarding the sale of products not manufactured by the IXCHEL COLOMBIA brand, it will in no way be responsible for the damages that may occur to the USER and / or CLIENT, as stated in the Consolidated Text of the General Law for the Defense of Consumers and Users. The person responsible for damages due to defective products that have been sold through the website will be the manufacturer of the same.

The IXCHEL COLOMBIA brand is subject to the terms and conditions of supply of its suppliers, which exempts it from liability to the USER and / or CLIENT for possible delays or lack of stocks due to non-supply of the same.


The USER and / or CLIENT expressly acknowledges and consents that all copyright, registered trademark and other intellectual or industrial property rights on the products of this website correspond at all times to IXCHEL COLOMBIA, and the Website.

About the pages and domain names that make up the WEBSITE of and all the content that these pages host (such as, and without being the following exhaustive list, and by way of example: documents, logos, photographs, graphics , images, drawings, texts, slogans, as well as their source code or other technological, literary, graphic, sound, audiovisual or any other content), it is reported that they are registered in the General Registry of Intellectual Property of Aragon (Colombia), and are the exclusive property of IXCHEL COLOMBIA, and / or third parties who have authorized their inclusion on the WEBSITE, and are protected, among others, by national laws on Industrial and Intellectual Property and Unfair Competition as well as by private international law.

The USER and / or CLIENT may not make use of said material unless IXCHEL COLOMBIA expressly authorizes it.


This website makes available to the USER and / or CLIENT the email address so that they can establish contact, as well as express any questions or require assistance.


This website complies with the requirements established in Organic Law 15/1999 of December 13, on Protection of Personal Data and its implementing regulations, as well as the provisions of Law 34/2002 of July 11, on Services of the Information Society. Your personal data are treated in accordance with the provisions of said regulations, keeping the necessary technical, organizational and security measures to guarantee their confidentiality and to prevent their alteration, loss and unauthorized treatment or access.

Your data will be incorporated into a file owned by IXCHEL COLOMBIA, and will be used for the sole purpose of carrying out the services requested, managing the business relationship and performing administration tasks.

In no case will your data be transferred to third parties, nor used to send advertising or for any other purposes or uses other than those for which they have been collected.

You authorize and grant your express consent to for the processing of your personal data and only for the stated purposes. Such data will be those that you provide through contact forms or through the purchase process of, and / or through any other means.

You at any time can exercise your right to access, rectify, cancel and oppose the processing of personal data held by IXCHEL COLOMBIA, by means of a written request addressed to, indicating in the subject “Data protection ”And proving your identity in accordance with the provisions of current legislation.

Minors: Only those who have the legal capacity to contract may enter into a sales contract through this website. Therefore, any purchase made by non-emancipated minors or USERS and / or CLIENTS who have been permanently disabled will be considered void.

Security: Any transmission that occurs of your personal data will be made using a technology that meets the appropriate security standards for the protection of your data.

Browsing with Cookies.

Our website may use cookies, small data files that are generated on your computer to speed up browsing and guarantee the operability of some of our applications, which in any case will require prior acceptance. In addition, we inform you that you have the possibility of eliminating and preventing the generation of cookies by selecting the corresponding option in your navigation program. However, keep in mind that disabling these elements may prevent the proper functioning of some websites in many cases.


If any of the clauses of this contract were considered voidable or void by law, it will be considered not put, keeping the rest of the contract all its binding force between both parties.


Any question, conflict or controversy that may arise in relation to the validity, interpretation, compliance and / or execution of these General Conditions and the relationship between the parties, these are expressly subject to Spanish legislation and the jurisdiction of the Courts and Courts of (Colombia), expressly waiving any other legislation or jurisdiction that is their own, unless other different ones are imperatively determined by Law.

If you need more information, contact us through the following email

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