Terms And Conditions

Terms and Conditions

Current version 01/15/2020
TERMS AND CONDITIONS
This contract describes the general terms and conditions (the "General Terms and Conditions") applicable to the use of the services offered by WE PRODUCE SAS. ("the Services") within the site www.ixchelcolombia.com. Any person who wishes to access and / or use the site or services may do so by subjecting to the General Terms and Conditions, together with all other policies and principles governing WE PRODUCE SAS and which are incorporated herein by reference.
ANY PERSON WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS, WHICH HAVE AN OBLIGATORY AND BINDING CHARACTER, MUST REFRAIN FROM USING THE SITE AND / OR THE SERVICES.
The User must read, understand and accept all the conditions established in the General Terms and Conditions and in the Privacy Policies as well as in the other documents incorporated therein by reference, prior to registering as a WE PRODUCE SAS User.
01 - CAPACITY
The Services are only available to people who have the legal capacity to contract. The services that do not have that capacity, minors or Users of WE PRODUCE SAS who have been temporarily suspended or permanently disabled may not use the services.
02 - REGISTRATION
It is mandatory to complete the registration form in all its fields with valid data in order to use the services of WE PRODUCE SAS. The User must complete it with his personal information in an exact, precise and true way ("Personal Data") and assumes the commitment to update the Personal Data as necessary. WE PRODUCE SAS may use various means to identify its Users, but WE PRODUCE SAS is NOT responsible for the certainty of the Personal Data provided by its Users. Users guarantee and respond, in any case, the veracity, accuracy, validity and authenticity of the Personal Data entered.
03 - PRIVACY OF INFORMATION
To use the Services offered by WE PRODUCE SAS, Users must provide certain personal data. Your personal information is processed and stored on servers that maintain high standards of security and protection, both physical and technological.
The Privacy Policy and Protection of Personal Data of WE PRODUCE SAS, is previously and expressly accepted by the USER for the purposes that are informed therein, expressly and informed, at the time of subscription or when contacting us.
 
 
 
04 - INTELLECTUAL PROPERTY
The reproduction, dissemination, distribution or total or partial public communication of any part of this tool without prior written authorization by WE PRODUCE SAS is prohibited.
05 - COMMITMENT OF THE USERS
Obligations of the Buyer. By purchasing an item, the User accepts the conditions of sale included in the description of the item to the extent that they do not violate the laws or the General Terms and Conditions and other policies of WE PRODUCE SAS. The purchase is irrevocable except in exceptional circumstances, such as that there is a clear typo, that the article does not correspond to the photograph exposed in the description of the same, that the article has manufacturing defects.
If the User detects any novelty or inconvenience with the product or at the reception of the product, he can contact the Customer Service Department, calling 315 8756838 or write to info@ixchelcolombia.com
The purchase will only be considered valid, once it has been processed by the WE PRODUCE SAS computer system.
Taxes. As established by current tax regulations, the buyer must demand an invoice or ticket from the seller as proof of the operation.
Obligations of the Seller. WE PRODUCE SAS must have legal capacity to sell the articles of the site www.ixchelcolombia.com. Likewise, it must comply with all relevant regulatory obligations and have the records, ratings, permits and / or authorizations required by the applicable regulations for the sale of the goods and services offered. The seller accepts that his buyer can revoke the purchase within 7 business days of receiving the product. Likewise, the seller accepts that buyers may request the exchange or return of the product up to 30 days after receipt of the product. In any case, the seller must accept the exchange or return of the product sold as long as it is unused and in perfect condition.
06-PAYMENT PROCESS
The payment process is done through PayU who will continue with their payment process. ixchelcolombia.com at no time has access to your financial information and WE PRODUCE SAS is not responsible for this information.

07-DELIVERY POLICIES
Shipments in Colombia are made through the FEDEX conveyor. They will have no cost to the buyer user.
International shipments are made through FEDEX, the shipping cost and nationalization taxes are calculated automatically according to the destination, during the checkout process.
 
08-DELIVERY TIMES
Orders in Colombia are delivered within 3 business days. International orders are delivered between 7 and 15 business days.
 
 
 
09-SCOPE OF THE CONTENTS AND / OR SERVICES
The user must be aware that the contents of the website have an advertising purpose of the brand and the products of WE PRODUCE SAS. The user must keep in mind that the display of the products may be inaccurate, the colors different and that each embroidery is unique, none is the same as another. The products published on the ixchelcolombia.com page may not be available.
 
10-USER COMMITMENT
Users may NOT: (a) manipulate the prices of the items; (b) insult or assault the seller with comments on the page; (c) use or publish on social networks (Instagram, Facebook or Twitter) the photos belonging to the site www.ixchelcolombia.com without prior authorization from WE PRODUCE SAS; (d) copy and / or market identical items to those offered by WE PRODUCE SAS.
 11-VIOLATION OF THE SYSTEM OR DATABASE
No action or use of device, software, or other means tending to interfere with both the activities and operation of WE PRODUCE SAS and the descriptions, accounts or databases of WE PRODUCE SAS is allowed. Any interference, attempt or activity in violation or contrary to the laws on intellectual property rights and / or the prohibitions stipulated in this contract will make the person responsible for the relevant legal actions, and the sanctions provided for in this agreement, as well as hold him liable to indemnify the damages caused.
12- JURISDICTION AND APPLICABLE LAW
This agreement will be governed in all its points by the laws in force in the Republic of Colombia. Any dispute arising from this agreement, its existence, validity, interpretation, scope or compliance, will be submitted to the applicable laws and to the competent Courts of the City of Bogotá and the procedures will be carried out in Spanish.
13- ADDRESS
The address of WE PRODUCE SAS SAS is established, with NIT 9 0 1 1 0 6 4 2 9 - 0, Calle 72A No 1 - 40 AP 211, Bogotá D.C., Colombia. Phone (1) 3481284.
For more information on the General Terms and Conditions or other policies and principles that govern WE PRODUCE SAS consult our page.